FREQUENTLY ASKED QUESTIONS
How can I book trough Local Heroes website?
You can find your favourite destinations on the website and explore example trips. Start planning and fill out our online enquiry. Tell us a few details about your travel plans and we'll start working to create the perfect experience for you.
How do I create my dream journey?
We have created a few example trips and itineraries with different activities just as an example or better say guideline of what you can do. If you like what you see of course you can copy them exactly, but we like to take an individual approach to every new trip. After you tell us your preferences, we get to know you better and we create a journey just for you. And of course you can always side-step our forms and example itineraries and get in contact with us by email or phone. You are in the hands of experts therefore prepare for bespoke, once in the lifetime, perfectly tailored experience.
How long does it take to plan a trip?
We will take you step by step. First of all we would like to get to know you and your family, friends or partner. Next, we’ll ask about your interests and how you like to travel, as well as discussing ideas for your chosen destination. From here we’ll curate a tailor-made itinerary and send it over within a few days. You can then fine-tune your trip as much as you like and add details as well as change parts until we create your dream journey.
If your needs are more complex, then this process can take a little longer. At the same time if you would like to travel as soon as possible, then we can get you from inquiry to flight within a matter of hours.
How long does it take to plan a trip?
We will take you step by step. First of all we would like to get to know you and your family, friends or partner. Next, we’ll ask about your interests and how you like to travel, as well as discussing ideas for your chosen destination. From here we’ll curate a tailor-made itinerary and send it over within a few days. You can then fine-tune your trip as much as you like and add details as well as change parts until we create your dream journey. If your needs are more complex, then this process can take a little longer. At the same time if you would like to travel as soon as possible, then we can get you from inquiry to flight within a matter of hours.
Can the example trips featured on the website be adapted?
All of our itineraries are completely tailor-made until the smallest detail. The example trips on our website are there to provide inspiration, and to give you a taste of what we can do. As soon as we’ve had our initial phone or email conversation, your Local Hero will begin to tailor and create an itinerary around your wishes.
Are Local Heroes journeys child-friendly?
Positively yes. We have had so many happy and satisfied families with wonderful feedback. We’ve spent years finding out which destinations and hotels are perfect for kids of any age. So we really know what we are talking about. Check out our family travel itinerary on our website to find inspiration for your perfect trip.
Will I be joining a group?
No you won’t. All of our trips are private and tailor-made, so you won’t be joining a group (unless of course you’re travelling with one of your own). There’s no maximum group size (within reason), so if you want to go with five friends or 50 family members, we can sort it. We’ve also built strong relationships with a number of top hotels in our destinations, so if you want a luxury hotel solely for your group, we can arrange a buy-out exclusively. For group price or incentive travel inquiries please contact us directly on our firstname.lastname@example.org .
Can you plan short city breaks or do you only specialise in long trips?
If you are looking for weekend getaway, a few days quick adventure or a few weeks travel experience, we can do it all. That is what makes a difference and what makes us your Heroes.
Do you book my flights?
It’s up to you, if you would like to get rid of the stress of buying tickets, we can do it for you. Should you want to book your own then that’s totally fine too. If you prefer a more private travel, we can also book private jets, should you need them.
What happens after I book?
When you’re completely happy with your final itinerary you give us the go ahead. After that we will confirm everything with our Local Heroes in destination and start the countdown. We will send a booking form regarding the prepayment and the deposit that has to be done to confirm your booking. About two weeks before your arrival you will receive all the details regarding every service you booked in the form of e-vouchers with all the (contact) details of every service we bookend for you. You can open your Local Heroes e-vouchers on your laptop, tablet or mobile smart phone to have access to all itinerary details at any moment. Of course, we are always here for you. You can contact us at any time. As you get closer to the departure date and have made your final payment, we’ll send through your final travel documents before setting up a pre-departure WhatsApp message to answer any last-minute questions.
Can I book extra services once I’ve booked and paid?
Yes, absolutely. Many of our clients do. We’re super flexible and understand that new ideas might come to mind as the weeks go on. Just throw them at us and if there is a possibility, we can do it all.
STRESS FREE BOOKING
Who is my Local Hero?
I’ve already booked some elements of my trip. Can you organise just my activities or tours?
Unfortunately, it is not possible. All our experiences are part of a package and we want to have the responsibility of the whole experience. Check our example trips and get inspired!
What are the benefits of having Local Heroes experts handle my trip? How are you different to other tour operators?
We are a small company of only 5 members, but we are all working bees. All members of Local Heroes team love to travel, and all of us are dedicated to creating memorable and exciting adventures for our clients. Step inside our world, contact us via email or phone and let’s talk about experiences, hotels, restaurants, people and communities. There’s nothing we love more than sharing our passion and knowledge!
Who looks after us when we're on our trip?
During your trip we will look after you 24/7. We are constantly in touch with our suppliers, making sure everything goes smoothly. If you need a restaurant reservation or have a last minute request, Local Heroes will take care of it.
Who do I contact in case of an emergency?
If you’re travelling and need to contact us in an emergency, you’ll find our details in your travel documents.
Do I need visa?
No, you don’t need a visa when you stay shorter than 90 days.
Do I need travel insurance?
We highly recommend that you take out travel insurance to cover your trip, though we are not allowed to offer recommendations about which providers to choose.
Do I need vaccines for my journey?
Generally, no. As we are experts in the travel industry, we respect qualified physicians and doctors that are more capable of providing you with correct reply. Please contact them for any recommendations.
I’ve just come back home from my trip. How do I send feedback?
Upon your return, we’ll send you our Local Heroes feedback form that includes questions and ratings about your journey. We love to receive feedback as we treasure them greatly as we believe it is a great way to finetune the details. Also it is a nice way for travellers to share experiences and recommendations with each other.
Can I do something completely different for my next trip?
Totally! We offer a great variety of experiences and we can design a number of trips that are all totally different. Contact your Local Hero expert and we will start planning your next trip. From foodie-focussed excursions to unforgettable biking and hiking trails, honeymoons to family travel, solo adventures to private experiences. Again you call the shots. We love the challenge of creating something tailor-made just for you. Tell us your ideas and we will start moulding again.
I took some great photos on my trip. How can I share them with you?
Usually our clients send us pictures while on their journey and we absolutely love that. If you decide to send them after your journey, you can send them to your Local Hero expert or post them on our social media using the hashtag #LocalHeroesTravel