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LOCAL HEROES, LLC, tourist agency, Cesta dr. Franje Tudmana 881, Kastel Stafilic (Grad Kastela), OIB: 29796707286, represented by the director Lucija Mandac is obliged to provide the traveler with the services of the same content and quality as stated in the reservation (itinerary) and is also obliged to protect the traveler’s rights and interests, in accordance with the current rules and regulations of the Republic of Croatia and fair business practices in the travel industry.

LOCAL HEROES LLC, tourist agency is obliged to keep all acquired information about the traveler private and safe, and shall not disclose his/her address, destinations, travel schedule, his/her payments nor the names of his/her travel companions to third parties, without his/her prior consent or unless required by law.

Data processing covers a range of operations performed on personal data, including the collection, storage, use, consultation or transfer of personal data. Personal data means any information relating to an identified or identifiable natural person who is or can be identified, directly or indirectly.

LOCAL HEROES LLC, tourist agency has established Personal Data Protection Regulations in accordance with the aforementioned General Data Protection Regulation and applicable to all the personal data of natural persons collected and processed by the data processing controller directly or by his partners.

Data controller (collectively referred to as ”LOCAL HEROES LLC, tourist agency”, “we”, “us” or “our” in this privacy policy) and is responsible for the personal data that it collects. Data processing controller can be contacted in the following ways:

  • By email:

  • By phone: +385 21 811 080

  • By mail: Cesta dr. Franje Tudmana 881, Kaštel Stafilic (Grad Kastela)


The principles that Data processing controller applies in processing personal data:

  • Legality, honesty, and transparency – processing is based on one of the following parameters:

  • Processing is necessary for compliance with legal obligations to which the controller is subject

  • Processing is necessary to perform the contract in which the data subject is a party, or in order to take steps at the request of the data subject prior to entering the contract

  • Processing is necessary to protect the vital interests of the data subject or another natural person

  • Processing is necessary for the purposes of legitimate interests pursued by the controller or the third party, except where such interests are overridden by interests of fundamental rights and freedoms of data subjects which require protection of personal data, in particular where the data subject is a child

  • The data subject has given his consent to the processing of the personal data concerning him or one or more specific purposes

  • Personal data must be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.

  • Adequacy, relevance and limitedness only to data essential for the execution of the purpose for which they were collected

  • Accuracy and up-to-dateness.

  • Personal data are kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.

  • Integrity and confidentiality - personal data are processed in a manner that provides appropriate security for personal data, including protection against unauthorized or illegal processing and against accidental loss, destruction or damage, by the implementation of appropriate technical and organizational measures.


LOCAL HEROES LLC, tourist agency collects personal data in the following ways:

  • By direct contact, regardless if you contact us by phone, send us an email, or come to our office in person.

  • If you use our services.

  • If our partners provide your data to us in a legitimate way.


LOCAL HEROES LLC, tourist agency collects only the data essential to achieve the purpose for which they were collected. The list of all the data items can be provided to you upon request via email.


The collected personal data are used for the following purposes:

  • To make suggestions and recommendations to you about best travel-made services that may be of interest to you.

  • Disclosing the personal data to third parties in order to attaine and fullfil contractual obligation. This includes possible data transfer to the countries outside European Union such as Montenegro.

  • Dealing with possible reclamations.

  • Fulfilling legal regulations.


All your personal data are stored in a business data system, protected by codes and encryption, and accessible only to particular employees necessary to execute business tasks.

LOCAL HEROES, LLC, tourist agency commits that personal data will not be transferred outside of country nor be given to the third party other than partners which participate in realization of the requested service (e.g. accommodation, airline, carrier).


We keep your personal data as long as it is necessary to fulfill contractual obligation and for legitimate purposes (including reclamations), or until withdrawal of consent if processing is based on consent. In case legal regulations prescribe a longer storage period, personal data are stored in agreement with regulations in force. The data that are no longer stored are permanently erased and anonymised.


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your colaboration with us.


According to General Data Protection Regulation, you have the following rights:

  • The right to obtain the following information when the data are being collected:

  • Identity and contact information of the data controller

  • Purpose and legal basis of the processing

  • Legitimate interests of the data controller

  • Recipient or categories of recipients

  • Data transfer to third countries

  • The right to obtain from the controller confirmation showing:

  • Whether your personal data are being processed

  • How your personal data are being processed

  • The purpose of the processing

  • Which personal data of yours are being processed

  • The right to consult your personal data we possess

  • The right to have your incorrect or outdated data corrected

  • The right to have your personal data erased

  • The right to have your personal data transferred to another data controller

  • The right to withdraw your consent

  • The right to require limitation of processing.


We’re always on-hand to help you plan your bespoke trip.

A good starting point is to send an email or submit your online request form, so we get a good idea of what you are looking for. After that we can discuss the details over a phone- or video call. We get to know each other, share ideas and discuss the various options, putting human interaction back in the world.
All our contact details can be found here.

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